![]() ![]() It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. ZIPCLOUD APPLE INSTALLMake sure you don't repeat the mistake that led you to install the malware. If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions. If Safari crashes on launch, skip that step and come back to it after you've done everything else. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. One of the steps in the article is to remove malicious Safari extensions. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.īack up all data before making any changes. It's been reported that some variants of the "VSearch" malware block access to the page. Follow the instructions on this Apple Support page to remove it. You may have installed one or more of the common types of ad-injection malware. ![]() You won't see what you pasted because a line break is included. In the Finder, selectįrom the menu bar and paste into the box that opens by pressing command-V. *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Log out or restart the computer and empty the Trash. In the same folder, there may also be a file named Services ▹ Reveal in Finder (or just Reveal)įrom the contextual menu.* A folder should open with a file selected. Right-click or control-click the highlighted line and select Triple-click anywhere in the line below on this page to select it: Quit the application, if it's running, and drag it from the Applications folder to the Trash. To remove ZipCloud, start by backing up all data (not with ZipCloud itself, of course.) Although ZipCloud may not be malicious itself, it should be deemed suspect by virtue of the company it keeps. The OS X client is sometimes distributed along with malware. "ZipCloud" is some sort of cloud-storage service with a doubtful reputation. ☞ Don't try to remove MacKeeper while running in safe mode. ☞ Don't try to drag MacKeeper from the Dock or the Launchpad to the Trash. ☞ Let MacKeeper delete its other components before you empty the Trash. ☞ Quit MacKeeper before dragging it to the Trash. Restart the computer and empty the Trash. ZIPCLOUD APPLE SOFTWAREAll the other functional components of the software will be deleted. Click the Uninstall MacKeeper button in the dialog that appears. You'll be prompted for your login password. Quit it if it's running, then drag it to the Trash. The "MacKeeper" application is in the folder that opens. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.įrom the menu bar, or press the key combination shift-command-A. In my tests, I didn't try to verify what this feature really does. IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. If you have incompletely removed MacKeeper-for example, by dragging the application to the Trash and immediately emptying-then you'll have to reinstall it and start over. I can't be sure that they apply to other versions. Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. "MacKeeper" is a scam with only one useful feature: it deletes itself. ![]()
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